ScopeAI seamlessly plugs into existing support channels to import customer conversations
ScopeAI automatically applies tags to customer support content to analyze the frequency, similarity and sentiment of incoming support tickets
ScopeAI provides a dashboard to aggregate and display customer and product trends over time
View feedback aggregated from multiple support channels
Access tickets sorted by topic and nature of requests
Monitor product feedback in real time from incoming tickets
Investigate spikes and patterns in feedback
Gauges customer satisfaction from ticket sentiment
Segment customer insights by customer background
Access real-time feedback related to specific features and deployments. Use data directly from customer feedback to make faster product roadmap decisions.
Improve cross-team communication through a centralized dashboard. Empower the entire organization to integrate customer and product feedback.
Improve customer retention and sales by better communicating with customers. Analyze which interactions trigger positive versus negative responses.